The Role

The Store Manager will have an integral role in contributing to the success of this bespoke store and will possess the relevant skills for cultivating a positive, fun and professional team-working environment all with a positive attitude. Reporting into the Retail Manager, the successful candidate will be one who is a motivational leader, a quick thinker, have a business mindset to think strategically, customer centric, driver in sales, hands on and who thrives off operational excellence.

Key responsibilities

Sales & Sales Management

• Be a positive role model in leading by example on the shop floor by achieving personal sales targets
• Closely monitor sales results and performance based on campaign launch and percentage shares relative to other categories and submit reports

People Management

• Take the lead with required recruitment in conjunction with Retail Manager and Recruitment Officer
• Actively monitor the performance of all employees and handle performance issues with the view of resolving them
• Be responsible for developing the skills of employees and identify where improvement is needed

Operations / Store Presentation

• Uphold all Company & Brand policies and procedures
• Define roster and administer Time and Attendance
• Undertake daily reporting and ensure it is sent to relevant personnel

Inventory Management

• Receive, count, and accept inventory in operating systems
• Raise to Logistics on stock discrepancies
• Conduct quality control checks on all inventory from time to time and action accordingly
• Adhere to company Policies when actioning stock procedures

Learning & Development

• Conduct required induction and agreed learning program for all employees and follow up as required
• Conduct ongoing training and coaching to ensure employees sales skills are of the highest standard

Customer Service

• Ensure customer service standards are consistently upheld and customers leave with a positive customer experience
• Demonstrate and ensure employees are confident with the Swatch Quick Services and all Dr Swatch offers
• Handle elevated customer complaints

Skills and Experience

• 3+ years in retail Store Manager role within a high volume store
• High skill set in driving sales and achieving KPI’s
• Experience with rostering, staff management and other day to day operations
• Highly developed in customer service
• Skilled in providing feedback
• Excellent oral and written communication skills
• Sound administrative skills and training experience
• Organised with fantastic time management skills
• Building and sustaining professional working relationships
• Strong analytical and problem solving skills
• Computer literacy skills (Word, Excel, PowerPoint)

Benefits

• Join a reputable global market leader in the Swiss watch industry
• Opportunities for career advancement within Swatch Group brands
• Generous staff product discounts
• Yearly bonus structure
• Ongoing training at a local and global level
• Continuous management training and development programs run at Head Office in Melbourne
• Company-sponsored Employee Assistance Program

How to Apply

Click APPLY to submit your application.